Welcome to Kylivox! We are committed to providing a convenient, transparent, and reliable shopping experience for customers purchasing beauty, skincare, health, and wellness products.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges, and other important delivery information.

1. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding public holidays.

• Orders placed on weekends or public holidays will normally be processed on the next business day.

• Processing times may be longer during promotional events, peak shopping periods, or unexpected circumstances.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Processing time is separate from the estimated shipping time.

2. Estimated Shipping Times

We offer shipping to supported destinations worldwide, subject to product availability and shipping restrictions.

Destination	Estimated Delivery Time
United States	5–10 business days
Australia	7–12 business days
United Kingdom	7–15 business days
European Union	7–15 business days
Canada	7–15 business days
Other International Destinations	10–15 business days

Important: Delivery times are estimates, not guaranteed delivery dates. Actual shipping times may vary depending on destination, carrier operations, customs clearance, weather conditions, and other circumstances outside our control.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment is completed.

Available shipping options and charges may vary depending on:

• Delivery destination

• Product weight and dimensions

• Selected shipping service

• Applicable promotional offers

Any free shipping promotions, if available, will be clearly displayed on our website or during checkout.

4. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email.

If tracking is available, you can use the provided tracking number to follow your shipment.

Please allow time for the carrier to update its tracking system after dispatch.

If you have not received tracking information or need assistance, contact us at shadowlynx.company@gmail.com.

5. International Shipping and Customs

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where these charges are not included in the checkout total, customers may be responsible for paying them as required by local authorities.

Customers are responsible for checking applicable import restrictions before ordering.

Some vitamins, supplements, skincare products, or wellness items may be restricted or prohibited in certain countries.

If an item cannot legally be shipped to your destination, we may contact you to discuss available options, including cancellation and refund where appropriate.

6. Shipping Delays

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to:

• High shipping volumes

• Customs processing

• Severe weather conditions

• Carrier disruptions

• Public holidays

• Incorrect or incomplete delivery information

• Other unforeseen circumstances

If your shipment is significantly delayed, please contact our customer support team for assistance.

7. Incorrect Shipping Addresses

Customers should ensure that their shipping information is accurate and complete before placing an order.

If you notice an error in your shipping address, contact us as soon as possible.

We will try to accommodate address changes before dispatch, but changes cannot always be guaranteed once an order has entered fulfilment or transit.

8. Lost, Damaged, or Missing Packages

If your order arrives damaged, is missing items, or appears to have been lost during transit, please contact us.

Include:

• Your order number

• Your full name

• A description of the issue

• Relevant photographs, if applicable

We will review the situation and work toward an appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

9. Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate packages.

If this occurs, items may arrive on different dates, and separate tracking numbers may be provided where available.

10. Contact Information

For shipping questions, delivery assistance, or order-related enquiries, please contact:

Kylivox Customer Support

Email: shadowlynx.company@gmail.com

Website: https://kylivox.com

Store Address:

27 Old Mill Lane
Flaxton, Queensland 4560
Australia

We appreciate your trust in Kylivox and look forward to helping you discover your everyday beauty, health, and wellness essentials.

Kylivox — Feel Better. Glow Brighter. Live Healthier.